Welcome to Interior Clean Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium automotive care products and services. Whether you’re a professional detailer or a car enthusiast, find the information you need below.
đ Products & Orders
What types of automotive care products do you offer?
We specialize in professional-grade automotive care solutions including:
- Air Con Sanitizers & Air Fresheners
- Car Polish, Compounds & Waxes (including Carnauba)
- Interior cleaners for Alcantara, Carpets & Fabrics
- Exterior cleaners, degreasers, and multi-purpose solutions
- Brushes, Accessories, and All-in-one Products
- Specialized solutions for Bug, Tar & Glue removal
- Engine Bay cleaners and dressings
Are your products suitable for professional detailers?
Absolutely! Our products are specifically formulated to meet the demands of both professional detailers and automotive enthusiasts who demand showroom-quality results.
Do you offer all-in-one cleaning solutions?
Yes, we have a dedicated “All-in-one Products” category for customers seeking comprehensive cleaning solutions that save time while delivering professional results.
đ Shipping & Delivery
How long does order processing take?
Orders typically process within 1-2 business days. Orders placed on weekends or holidays begin processing the next business day.
What shipping options are available?
We offer two main shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after shipment with full tracking
- Free Shipping: Available on orders over $50 via EMS, delivering in 15-25 days after shipment with basic tracking
Do you ship internationally?
We ship globally to most countries, though some Asian countries and remote locations may have restricted service. International customers are responsible for any customs duties or import taxes.
How can I track my order?
You’ll receive a shipping confirmation email with tracking information once your order ships. This allows you to monitor your package’s progress from dispatch to delivery.
đŗ Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Our partnership with major payment processors ensures your data remains safe.
âŠī¸ Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of delivery. Products must be in original, unused condition to qualify for returns or exchanges.
How do I initiate a return?
Contact our customer service team at [email protected] to initiate the return process. Our team will guide you through the necessary steps.
What if I receive a damaged product?
Please contact us immediately at [email protected] if you receive damaged goods. We’ll work quickly to resolve the issue and ensure you get the quality products you expect.
đĸ About Interior Clean Shop
Where is Interior Clean Shop located?
We’re based in Seattle, Washington, at 3292 Union Street, Seattle, US 98109. Our automotive enthusiast roots drive our commitment to quality products.
Who is your target customer?
We serve both professional detailers who require reliable supplies for their business and car enthusiasts who demand showroom-quality results for their personal vehicles.
What makes your products special?
Our products are developed with the same attention to detail that professional detailers apply to their work. We focus on effective, reliable solutions that deliver consistent, professional results.
đ Still Have Questions?
Our customer service team is dedicated to helping you achieve the best results for your vehicle. Don’t hesitate to reach out:
Email: [email protected]
We’re committed to providing not just products, but solutions that help you maintain your vehicle’s pristine condition.