Our Commitment to Your Satisfaction
At Interior Clean Shop, we understand that automotive enthusiasts and professional detailers demand not just premium products, but also premium customer service. While we strive to deliver the highest quality car care products, we recognize that sometimes returns or exchanges may be necessary. Our policy is designed to be as straightforward and customer-friendly as the products we offer.
Return & Exchange Eligibility
Return Window: 15 days from the date of delivery
Condition Requirements: Products must be unopened, unused, and in original packaging with all seals intact
Non-Returnable Products
To ensure the safety and quality of our products, the following items cannot be returned or exchanged:
- Opened chemical products (Car Wash Shampoo, Car Polish & Compounds, Car Wax, Bug/Tar/Glue Removers, etc.)
- Used applicators and brushes (Brushes & Accessories)
- Opened cleaning cloths (Drying Towels)
- Hygiene-sensitive products (Alcantara cleaners, Interior cleaning products)
- Opened multi-use products (All-in-one Products, Clay Bar & Lubes)
These restrictions help us maintain the professional standards expected by our automotive enthusiast community.
Return Process – Step by Step
- Initiate Your Return Request
- Contact our customer service team within 15 days of delivery
- Use the provided template below to ensure we have all necessary information
- You’ll receive a Return Authorization Number (RAN) if your return is approved
- Prepare Your Package
- Include the original packing slip or order confirmation
- Ensure all items are in original condition and packaging
- Write your RAN clearly on the outside of the package
- Ship Your Return
- Ship to: Interior Clean Shop Returns, 3292 Union Street, Seattle, US 98109
- Use a trackable shipping method (we recommend insurance for valuable items)
- Return shipping costs are the customer’s responsibility, unless the return is due to our error
Refund Processing
Processing Time: 5-7 business days after we receive your return
Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
Deductions: Original shipping costs are non-refundable
Once we process your refund, the timing of when it appears in your account depends on your financial institution’s policies. PayPal refunds typically appear within 24 hours, while credit card refunds may take 3-5 business days to process.
Exchange Process
For exchanges of eligible products:
- Follow the same return process outlined above
- Clearly indicate the product you wish to exchange for
- We’ll ship the replacement product once we receive your return
- Standard shipping rates apply for the new shipment
If the exchange product costs more than the returned item, you’ll need to pay the difference. If it costs less, we’ll refund the difference to your original payment method.
Return Request Template
To expedite your return process, please include the following information when contacting us:
SUBJECT: Return/Exchange Request – Order #[Your Order Number]
Dear Interior Clean Shop Customer Service,
I would like to request a [return/exchange] for my order placed on [Order Date].
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Customer Name: [Your Full Name]
Product(s) to Return/Exchange:
– Product Name: [Product Name]
– Quantity: [Number of Items]
– Reason for Return: [Please provide details]
For Exchanges:
– Desired Replacement Product: [Product Name]
Please advise on the next steps and provide Return Authorization details.
Thank you,
[Your Name] [Your Email Address] [Your Phone Number]Damaged or Incorrect Items
If you receive a damaged product or incorrect item, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost, including covering return shipping for the incorrect/damaged item.
Important: Please report damaged or incorrect items within 48 hours of delivery for fastest resolution.
Need Assistance?
Our customer service team is here to help automotive enthusiasts and professional detailers get the most from their car care experience.
Email: [email protected]
Address: 3292 Union Street, Seattle, US 98109
Response Time: Within 24 hours during business days